JDE EnterpriseOne CNC Support Engineer

The JDE EnterpriseOne CNC Support Engineer role based in Pan India with a shift timing of 2:00 PM - 11:00 PM IST requires at least 8 years of experience. As the JDE EnterpriseOne CNC Support Engineer, your primary responsibility will be the maintenance, configuration, and troubleshooting of the JD Edwards EnterpriseOne 9.2 ERP environment. You will collaborate closely with development and operations teams to ensure system stability, provide CNC services, and resolve issues effectively. Your key responsibilities will include ongoing CNC services such as package builds, deployments, user/security setups, printer configs, and change management. Monitoring system health and performance, troubleshooting application and infrastructure issues, patching JDE application servers, databases, and related middleware, executing scheduled activities like backups, batch jobs, upgrades, and deployments will also be part of your duties. Managing incidents, service requests, and change tickets through JIRA and ServiceNow, collaborating with cross-functional teams to implement enhancements and best practices, and developing and maintaining technical documentation are essential aspects of this role. The required skills and proficiency for this position include expertise in JDE EnterpriseOne CNC (9.2) at Level 4, SQL Server administration & optimization at Level 4, and production support & operations at Level 4. The ideal candidate should hold a Bachelor's degree in Computer Science, Information Systems, or a related field, and possess over 8 years of experience supporting JD Edwards EnterpriseOne in production environments. Hands-on experience with CNC tools, Oracle/SQL Server databases, middleware, strong troubleshooting and root-cause analysis skills, familiarity with ITSM processes, and ticketing systems like JIRA and ServiceNow are crucial. Excellent communication and stakeholder-management abilities are also highly valued in this role. Key Skills: ServiceNow, production support, JDE EnterpriseOne CNC (9.2), CNC, JIRA, EnterpriseOne, SQL Server administration, JD Edwards, SQL, root-cause analysis, ITSM processes, troubleshooting.,