Java Support Engineer

Responsibilities

As a team member of APS , you will have to :

• Provide L1/L2 Application support to Front Office and Operations users.

• Ensure adherence to APS support roster in terms of mailbox, web portal and hotline.
• Ensure batch related issues are attended and resolved on time
• Adhere to Service Level objective target and roadmap
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Prioritize and deliver outstanding service, troubleshooting and resolving issues from
• Business teams
• Ensure that unresolved tickets are escalated to appropriate individuals/teams
• based on established guidelines and procedures
• Review and create application Support knowledge articles.
• Ensure that all the production deliverables are aligned with bank standards and best practices.
• Analyze system logs and identify potential issues with Application.
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Implement communication charter to provide updates on production health status on a proactive manner.
• Provide a high level of customer services and maintains customers trust and confidence
• by creating positive customer relationships, and successfully contributing to business goals and objectives.
• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holiday)

Technical & Behavioral Competencies

• Technical background in IT production (Good technical background OS and Java application

• Architecture: Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache, load balancers, high availability setups)

• Outstanding analytical skills

• Exhibits effective written and verbal communication skills with all levels of management.

• Advanced Reporting skills in MS Excel or BI report

• High level of initiative, commitment, and drive

• Ability to work effectively under pressure and within short deadlines

• ITIL Certification (Preferred)

• Working experience in ServiceNow or equivalent ticketing tool

Specific Qualifications

Technical skills

ITIL practices 

Unix OS

Database (SQL/Oracle/PLSQL)

Autosys or Any scheduling system

Java Understanding & Troubleshooting

Kafka / MQ / Tomcat

Jira and Service Now