Posted:3 days ago|
Platform:
Work from Office
Full Time
Job Description:
Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
Engage in ITIL\ Incident Management\ SLA\ Problem Management and Release Management Process on day-to-day operations
Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
Perform health checks twice a day
To create, update, amend relevant production support documentation
To use firm standard support tools and processes.
To provide weekend support or off business hours support, if needed.
Managing releases - deploy code/configuration change into the pre & production environments
To work as a strong team player
Skill set:
Required Experience 2-3 years of Java Developer with Application Support experience
Strong Debugging / Analytical skill
Public Cloud Azure experience (preferable)
Exposure to
Client-side JavaScript frameworks (preferably Angular, TypeScript), Node.JS, NPM,
Server-side frameworks (Java / SpringBoot / Microservices)
Experience with Microservices / Rest services / Soap
Unix/Linux skills including Shell / Perl scripting (preferable)
Knowledge on Finance / Banking domain (preferable)
Exposure to database knowledge – SQL/Oracle
Basic knowledge of code repository (git hub) and Jenkins
Knowledge of APM tools – Control M , App Dynamics and Splunk will be a add on
Knowledge of Service Now will be a add on
Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial
Additional Information
Professional Attributes
Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summaries key messages
Ability to priorities, sense of Urgency
Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions
Pragmatic, able to adapt to various situations and applications, ready to work under pressure
Ability to inspire co-operation and co-ordinate activities across teams
Willingness to accurately document and share information with global peer group
Capgemini
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