Ivalua Reporting & Configuration

Job Description: Ivalua Reporting & Support Specialist: Position Summary: We are seeking a skilled and proactive Ivalua Reporting & Support Specialist to provide technical and functional support for the Ivalua platform. This role involves resolving system issues, enhancing reporting capabilities, and collaborating with key stakeholders to ensure smooth operations and continuous improvement of the platform. Key Responsibilities: Provide advanced technical support by resolving system errors and liaising with buyers and approvers as needed. Collaborate with stakeholders to identify and address system issues or bottlenecks, ensuring timely resolution and implementing preventive measures. Continuously identify process improvement opportunities to enhance the Ivalua end-user experience. Manage the ticketing system queue and respond to requests in alignment with defined SLAs. Conduct system integration testing and support user acceptance testing (UAT) for enhancements, bug fixes, and upgrades. Handle Level 3 (L3) incident support and ongoing maintenance activities including system enhancements and performance improvements. Required Skills & Experience: Ivalua Platform Expertise (2 to 4 years): Ivalua L2 certification is required. Hands-on experience with configuration related to reporting, and building ETL/EAI channels. Proficient in designing and developing reports and dashboards using Ivaluas built-in reporting tools. Skilled in creating procurement and supplier performance reports, spend analysis, and procurement analytics dashboards. Data Modeling & Integration: Experience with Ivalua’s data models, including development of custom models for advanced reporting. Ability to integrate Ivalua with ERP systems such as SAP, Oracle, or other platforms to enable comprehensive data analytics. Performance Optimization: Expertise in optimizing report performance for large datasets without degrading system speed. Proficient in query performance tuning to enhance report generation efficiency. Collaboration & End-User Support: Strong ability to work with business users and procurement teams to capture reporting requirements and develop tailored solutions. Experience in documenting solutions, providing user training, and supporting end-user adoption of reporting tools and dashboards.