IT Technology Services Senior Specialist- SAP Basis, HANA, SDM (10+ years)

As an experienced SAP technology professional at SAP, your main responsibility will involve managing the resolution of major incidents and crises that impact our services and systems. Your role will be crucial in ensuring that incidents are handled efficiently and effectively, minimizing the impact on service delivery and maintaining the highest level of customer satisfaction. Your expertise in SAP technology and processes, exceptional problem-solving skills, ability to work under pressure, and collaboration with partners will be key in successfully fulfilling this role. You will be a part of the Service Disruption Management team within SAP Enterprise Cloud Services Delivery, specifically under Enhanced Operations Services (EoS). This team is dedicated to streamlining the delivery process for strategic customers and addressing delivery issues such as outages, incidents, and service execution failures to enhance system stability. The SDM team plays a critical role in advising and optimizing customers" investments in SAP Enterprise Cloud Services, offering various cloud deployment options through infrastructure, partners, and public cloud resources. At SAP, we are committed to fostering a culture of inclusion, promoting health and well-being, and offering flexible working models to ensure that every individual, regardless of background, feels valued and can perform at their best. We believe in the strength that diversity brings to our company and invest in our employees to help them realize their full potential. As an equal opportunity workplace, SAP is dedicated to providing accessibility accommodations to applicants with physical and/or mental disabilities, and we uphold the values of Equal Employment Opportunity. If you are passionate about leveraging SAP innovations to help hundreds of thousands of customers worldwide work more efficiently and utilize business insight effectively, this role offers you the opportunity to be part of a purpose-driven and future-focused organization. With a highly collaborative team ethic and a dedication to personal development, SAP provides a conducive environment for you to bring out your best and contribute to creating a better and more equitable world. Please note that successful candidates may undergo a background verification process with an external vendor as part of the onboarding requirements. If you are looking to join a dynamic team that values collaboration, innovation, and customer satisfaction, consider applying for the SAP Service Disruption Management role and embark on a rewarding career journey with us.,