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IntouchCX
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IT Technician

IT Technician

IntouchCX

0 - 1 years

2 - 3 Lacs

hyderabad

Posted:20 hours ago| Platform:

Apply

Skills Required

hardware maintenance network troubleshooting hardware support computer hardware printer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

IT Technician

Key Responsibilities

Provide
L1 technical support
via phone, email, chat, or ticketing tools.
Troubleshoot issues related to:

Operating systems (Windows/Mac)
MS Office / Google Workspace
Network connectivity (LAN/WiFi/VPN)
Printers, desktops, laptops, peripherals

Install, configure, and update software and hardware.
Monitor IT systems and escalate incidents as per SOPs.
Log and track all issues in the ticketing system (Jira, ServiceNow, Zendesk, etc.).
Assist with user account creation, password resets, and access management.
Coordinate with L2/L3 teams for unresolved issues.
Follow IT policies, security guidelines, and shift handover processes.

Requirement:

Fresher or 06 months of experience in IT support/helpdesk.
Basic knowledge of computer hardware, operating systems, and networking.
Good understanding of troubleshooting basics.
Strong communication and customer-handling skills.
Willingness to work in
24/7 rotational shifts
, including night shifts.
Graduation in IT/CS or relevant certification (A+, N+, CCNA basics) is a plus.

Preferred Skills

Familiarity with ticketing tools.
Basic understanding of ITIL processes.
Ability to work calmly under pressure and meet SLAs.

prasanna.laxmi@intouchcx.com

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