IT Technical internships

As a Technical Support Engineer Intern/Fresher, you will have the opportunity to assist in providing technical support to customers through various channels such as phone, email, and remote tools under supervision. Your responsibilities will include learning how to investigate and resolve technical issues, gaining a strong understanding of product features and trends, as well as collaborating with experienced team members and cross-functional teams to address technical challenges. Furthermore, you will be involved in creating and maintaining documentation for troubleshooting and solutions, participating in training sessions, and contributing to resources aimed at customer education. Additionally, you will have the chance to identify common issues from support requests, propose ideas for process improvements, and provide feedback on feature requests and product enhancements from a fresh perspective. The preferred candidate profile for this role includes individuals who are currently pursuing or have recently completed a Bachelor's degree in Computer Science, Information Technology, or a related field. Familiarity with basic networking concepts or an interest in learning about video surveillance systems and network protocols is desirable. Strong problem-solving and analytical abilities, good verbal and written communication skills, and a customer-focused mindset with enthusiasm and a willingness to learn are also key attributes for success in this role. This position falls under the IT Services & Consulting industry type, specifically within the IT & Information Security department. The role is categorized as a Technical Support Engineer Intern/Fresher and requires candidates with a B.Tech/B.E. in Any Specialization, MCA, or related qualifications. The job types available for this role include Full-time, Fresher, and Internship, with a contract length of 18 months. The work shift for this role is during the day, from Monday to Friday, with the work location being in person. A Bachelor's degree is preferred for this position.,