IT Support Specialist Mumbai

About the position

Crealytics is an award-winning full-funnel digital marketing agency with over 15 years of experience crafting omnichannel media strategies for leading B2C and B2B businesses. Our expertise in driving profitable online and offline sales is informed by the reality of a privacy-first digital landscape. We focus on helping our clients efficiently allocate budget across their channels and campaign mix while driving operational excellence to unlock incremental revenue growth.
Our agency team drives revenue for over 100 well-known brands, including Foot Locker, Staples, New Look, Revolve and Urban Outfitters. With a diverse, inclusive team of 100+ international employees, we operate remotely and from offices in New York, Chicago, Berlin, London, and Mumbai. We are looking for an IT Support Specialist in Mumbai for a full-time position in a remote setting.

Your responsibilities

• You ensure that our employees at the Mumbai, Berlin and New York locations can use all available technologies smoothly.
• You support the IT infrastructure team in administering back-office IT, including Active Directory, DHCP & DNS, Endpoint Management, Microsoft 365 & Azure AD, and patch management.
• You work closely with the entire IT team and resolve issues on 1st and 2nd level support and work on the development and implementation of our cloud-first strategy.
• You assist in the implementation of company-wide IT projects (e.g., IT security, cloud migration).

Your profile

• You have completed training in the IT field (e.g., IT specialist) or have other comparable professional experience in IT.
• You already have 2 – 4 years of experience in administering operating systems, network infrastructure, hardware and common applications like Office in 1st and 2nd level support.
• You have experience in managing Microsoft 365 / Azure AD and using and creating PowerShell scripts.
• Ideally, you have experience administrating Entra and Intune.
• You are reliable, conscientious, and work with attention to detail.
• You approach unfamiliar challenges with curiosity and persistence, remaining calm and methodical when solving problems for the first time.
• You communicate clearly and respectfully with your colleagues in English.

What we offer

• We offer you exciting tasks and support your personal development through workshops, training, and regular feedback.
• From day one, you’ll have the opportunity to take on responsibility in an agile, multicultural team and collaborate with colleagues from over 40 different countries.
• We offer flexible working hours and the opportunity to work remotely.

About us