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IT Support Specialist, Associate

IT Support Specialist, Associate

Infor

2 - 4 years

5 - 9 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

automation ticketing linux analytical active directory network services windows asset management microsoft technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role involves providing advanced technical support for end-user devices and systems, ensuring smooth operations across hardware, operating systems, applications, and network services. The engineer will act as a key escalation point for complex issues, mentor junior staff, and collaborate with cross-functional IT teams.

Responsibilities:

Provide Level 2/3 support for laptop hardware issues (diagnostics, replacements, vendor coordination).

Troubleshoot and resolve OS-related issues across Windows, Linux (Ubuntu), and macOS.

Assist users with issues related to applications, VPNs, printers, email, and network connectivity.

Mentor and coach junior IT support engineers; lead knowledge-sharing sessions.

Maintain detailed documentation, SOPs, and troubleshooting playbooks.

Collaborate with IT Infrastructure, AV, and Security teams to address cross-functional issues.

Manage incident tickets and service requests using ticketing systems.

Ensure timely resolution of issues within defined SLAs.

Participate in IT asset lifecycle activities including deployment, refresh, and return.

Support remote and in-office users

Basic Qualifications:

2-4 years of experience in IT support with multi-OS exposure.

Strong knowledge of Windows 10/11, Linux (Ubuntu), and macOS support.

Hands-on experience with laptop diagnostics, repairs, and warranty handling (Dell, HP)

Experience mentoring junior team members or acting as a team lead/escalation point.

Familiarity with Active Directory, remote support tools, and endpoint security practices.

Strong communication and interpersonal skills.

Excellent analytical and problem-solving abilities.

Preferred Qualifications:

Certifications: CompTIA A /N , Microsoft (MCSA/MCP), Apple ACSP, ITIL Foundation.

Familiarity with scripting (PowerShell, Bash) for automation is a plus.

Experience supporting hybrid workforce (remote on-site) setups.

Exposure to asset management tools and ITIL frameworks.

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Infor

Software Development

New York NY

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IT Support Specialist, Associate