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IT Support Specialist, Associate

IT Support Specialist, Associate

Infor

1 - 4 years

6 - 10 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

it services administration ticketing data science hardware project procurement research business applications remote support digital transformation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requires coverage during standard operating hours as well an on-call support if needed.
Troubleshootin g of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
Analyze and test software, hardware and business applications functionalitie s and issues.
Analyze and repair of software, hardware and/or business applications incidents.
Provide quality answers and follow-up to customers in a timely manner.
Analyze root causes and research appropriate references (people/materi als).
Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
Office-based providing remote support

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Infor

Software Development

New York NY

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IT Support Specialist, Associate