Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Core responsibilities

  • Provide technical assistance: Respond to user requests for help with hardware, software, and network issues via phone, email, or in person.
  • Install and configure systems: Set up new hardware, software, and user accounts. This includes workstations, laptops, printers, and other peripherals.
  • Maintain and troubleshoot systems: Monitor system performance, diagnose and solve problems, and perform repairs or replacements of faulty components.
  • Ensure security: Help maintain data security and implement security measures.
  • Support upgrades and new applications: Assist with the rollout of new software and system upgrades.
  • Document issues: Track and manage support requests, create tickets, and document technical processes.

Essential skills and qualifications

  • Technical skills: Strong knowledge of computer hardware, software, and networking. Experience with different operating systems, like Windows and Mac, is often required.
  • Problem-solving: Ability to diagnose and resolve technical problems quickly and efficiently.
  • Communication: Strong written and verbal communication skills are crucial for explaining technical solutions to non-technical users.
  • Customer service: Ability to work with users in a helpful and patient manner.
  • Organizational skills: Capacity to manage multiple tasks and prioritize issues effectively.
  • Education/Certifications: An associate's degree in a related field or certifications like A+ are often beneficial.

English Communication skills are Mandatory

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person

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