IT Support Officer

Core responsibilities

• Provide technical assistance: Respond to user requests for help with hardware, software, and network issues via phone, email, or in person.
• Install and configure systems: Set up new hardware, software, and user accounts. This includes workstations, laptops, printers, and other peripherals.
• Maintain and troubleshoot systems: Monitor system performance, diagnose and solve problems, and perform repairs or replacements of faulty components.
• Ensure security: Help maintain data security and implement security measures.
• Support upgrades and new applications: Assist with the rollout of new software and system upgrades.
• Document issues: Track and manage support requests, create tickets, and document technical processes.

Essential skills and qualifications

• Technical skills: Strong knowledge of computer hardware, software, and networking. Experience with different operating systems, like Windows and Mac, is often required.
• Problem-solving: Ability to diagnose and resolve technical problems quickly and efficiently.
• Communication: Strong written and verbal communication skills are crucial for explaining technical solutions to non-technical users.
• Customer service: Ability to work with users in a helpful and patient manner.
• Organizational skills: Capacity to manage multiple tasks and prioritize issues effectively.
• Education/Certifications: An associate's degree in a related field or certifications like A+ are often beneficial.

English Communication skills are Mandatory

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person