IT support L2

Stefanini

3 - 8 years

3 - 8 Lacs

mumbai maharashtra india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

active directory

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Deskside Support: Provide swift and professional on-site or remote IT support to clients.
Troubleshooting & Resolution: Analyze, diagnose, and resolve desktop, mobile, and hardware/software issues. Recommend and implement corrective solutions.
System Configuration & Maintenance: Install, configure, test, monitor, and maintain client workstations, mobile devices, and related hardware or software.
Ticket Management: Record, update, and resolve tickets using the BLK ticket management system. Ensure timely responses and accurate documentation.
Collaboration Work with other support teams across global locations to resolve client issues efficiently.
Monitoring & Tools Usage: Utilize BLK tools for building, monitoring, and troubleshooting client devices. Participate in disaster recovery testing exercises.
Documentation: Write technical support and client-facing documentation in the form of Knowledgebase articles.
Customer Service & Reporting: Uphold procedures for logging, reporting, and monitoring desktop operations. Meet or exceed expected customer service levels.
Other Duties: Perform other responsibilities as assigned by the Level 2 Support Manager.

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