Scope and resolve complex issues with onboarding, deployment and configuration of products
Advise and educate customers on the features and capabilities of our products
Interpret and analyze log data to troubleshoot issues
Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
Collaborate and coordinate with other teams and experts throughout Organization to tailor the best solution for customer issues
Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
Perform activities necessary to quickly mitigate outages and service interruptions in the customers environment by recommending and implementing workarounds.

Preferred candidate profile

2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
2+ years Customer facing support experience.
1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Proven customer service skills supporting external and/or internal customers in an enterprise environment
Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)

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