IT Support Executive

You will be joining Chemist Box Private Limited, a well-established multi-outlet retail pharmacy chain in Bihar with 13-14 physical stores. As an IT & Maintenance Executive, your primary responsibility will be to provide technical assistance for computer hardware and software issues to ensure smooth operations. This includes resolving technical support requests from staff through various channels such as phone, in person, or electronically. Your role will also involve logging and tracking bugs and enhancement requests, ensuring their timely resolution. You will be responsible for performing hardware and software installations, configurations, and updates as required to maintain operational efficiency. Additionally, you will develop and maintain documentation, including tips and tricks for online databases and websites. Conducting introductory online and classroom training sessions for company products will be part of your responsibilities. You will be expected to promptly resolve technical issues using available resources within the company. Therefore, your strong knowledge of computer hardware, software, and networking systems will be crucial in this role. To qualify for this position, you should hold a Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in IT technical support and maintenance is required. Excellent problem-solving and communication skills are essential, along with the ability to prioritize and manage multiple tasks in a dynamic environment. Familiarity with online databases and websites will be an added advantage. Join us in Patna, Bihar, and contribute to the success of Chemist Box Private Limited with your expertise in IT and maintenance.,