IT Support Engineer

Hi All,

Greetings!

IT Support Engineer

Key Responsibilities:

• Provide on-site and remote IT support to end-users.
• Diagnose and

  troubleshoot hardware issues (desktops, laptops, printers, scanners, etc.

  ).
• Perform operating system installation, formatting, and basic software installation.
• Troubleshoot

  Microsoft Office (Word, Excel, Outlook, PowerPoint)

  related issues.
• Configure and

  troubleshoot routers, switches, and basic networking device

  s.
• Monitor and resolve issues related to CCTV cameras and NVR/DVR systems.
• Microsoft Outlook configuration and support.
• Maintain documentation of issues and resolutions.
• Complete all IT related tasks and assignments given by seniors/management within the required timelines.

Required Skills & Knowledge:

• Basic knowledge of hardware and networking concepts.
• Hands-on experience with router/switch configuration.
• Familiarity with CCTV setup, monitoring and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to manage and prioritize multiple tasks.

Qualification & Experience:

• Diploma / Graduate in IT, Computer Science, or related field.
• 1 years of experience in IT support or hardware/networking.
• Microsoft Office troubleshooting knowledge is a must.
• Basic knowledge of Windows OS installation & maintenance.

Other Requirements:

• Candidate must own a two-wheeler (bike) for travel between warehouses/offices.
• Willingness to work on-site and provide support as per operational requirements.

meena.khatal@geniateq.com