IT Support Engineer for IT Hardware Warehouse

The Warehouse IT & In charge will oversee the smooth operation of the warehouse while ensuring all IT systems and logistics software are functioning efficiently. You will be responsible for supervising staff, managing inventories, troubleshooting IT issues, and maintaining dispatch timelines. In the Warehouse Operations aspect, your duties will include supervising daily operations such as receiving, scanning, storage, and dispatch of shipments. You will also ensure accurate and timely data entry for all inward and outward consignments, oversee sorting, labeling, loading, and unloading operations, handle return shipments (RTO), damage claims, and reconciliation tasks, and ensure operational compliance with GMS logistics SOPs. Regarding IT Systems & Support, you will be required to provide first-level support for IT hardware including barcode scanners, printers, desktops, and networking equipment. Troubleshooting issues related to logistics ERP/TMS systems will be part of your responsibilities. You will need to coordinate with the central IT team for system updates, escalations, and new installations, and ensure the continuous functioning of communication systems and internet/network infrastructure. Your role will also involve Monitoring & Reporting where you will generate daily MIS reports on shipment movement, inventory, and exceptions. Maintaining updated stock reports, POD (Proof of Delivery) tracking, and delivery performance metrics will be crucial. It will also be important to ensure adherence to operational KPIs and TAT (Turnaround Time) standards. To qualify for this position, you should be a graduate in any discipline, with a preference for IT, Computer Science, or Logistics background. You should have at least 2-4 years of experience in warehouse/logistics operations with IT/system handling experience. Strong knowledge of scanning equipment, warehouse software, and basic networking is required. Proficiency in Excel and basic reporting tools is essential, along with the ability to manage manpower, vendors, and internal teams effectively. The role offers potential growth opportunities to advance into the position of Regional Warehouse Manager or Senior IT Ops Coordinator. The position is full-time and on-site, with the possibility of day or rotational shifts based on business needs. Health insurance and Provident Fund benefits are provided. The expected start date for this position is 01/08/2025. If you meet the qualifications and are interested in this opportunity, please apply by sending your application to hr@cssinfotech.in and santosh@cssinfotech.in.,