Job
Description
Key Skills: Tech Support, Desktop Support Roles and Responsibilities: Desk setup, monitor set-up for users as required Cable management on workstations, meeting rooms Help configure Printer and scanner for end users (both Mac and Windows) Basic troubleshooting for users' issues on site (connections issues, peripheral issue) Regular office IT services health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms, telephony systems) Basic troubleshooting and resolution of network issues with help of remote NTNX IT team Provide guidance and support to users including execs on usage of AV/Meeting rooms Validate IT Office infra services such as Lan/Wi-Fi, Printer/scanner, meeting rooms regularly Help resolve meeting room incidents with support of remote AV engineer Support passive cabling in comms room as a planned activity. Have understanding of switch port numbering Prepare laptops by resetting, reinstalling MacOS, Windows on returned laptops Hand over replacement laptops/IT accessories in office to users as advised by IT team Collect assets returned by users directly or from security team in office. This is for both separated users and active users Support E-recycling by making list of items with support/guidance from IT team. Supervise E-recycling vendor as required by NTNX User Desk phone setups with help of IT team (reset phone, connect to network, register the phone) Support on-site activities such as Electric power maintenance, IT service validation. Electrical maintenance is done by electrical team Fulfill hardware and accessories request for employees in office as instructed by IT team Conduct IT stock take for office for items such as monitors Escort IT vendors in office as and when required Support visitor management system with help of facilities and security teams as and when required Prepare and update IT documentations Support facilities projects such as office expansion, office closure, office relocation, meeting room deployments (not limited to but this gives an idea) Prior experience with Zoom, Logitech and Crestron meeting room equipment shall be beneficial Support new hire onboarding from IT Support IT asset audits with help of IT team Skills Required: Reimage, reset windows laptops and MacBooks as and when required by IT team, making laptop ready in OOBE (assets returned for users and making them ready or reuse) Real estate projects, office buildout, office relocation, Electrical maintenance Audio video/Meeting room projects Voice telephony deployments Upgrade/refresh project for network gear in office Other related items to keep the in-office work experience IT services validations Support projects such as laptop refresh, new hires Consistently score high feedback from stakeholders Education: Bachelor's Degree in related field
