IT Support & Backend Operations

As the Coordinator IT Support & Backend Operations, your primary responsibility will be coordinating and managing day-to-day IT-related complaints, backend documentation, billing tasks, and communication processes within the team. You will play a crucial role in maintaining basic IT support functions, data entry tasks, and ensuring the smooth flow of administrative processes. Key Responsibilities: - Coordinate and log all IT-related complaints, ensuring timely resolution by collaborating closely with the IT team. - Manage backend documentation tasks such as billing, file management, and record-keeping. - Draft proposals, handover forms, internal communications, and emails according to company standards. - Update and maintain Excel reports, Word documents, and PowerPoint presentations as required. - Efficiently communicate via email, text, and internal messaging systems. - Provide support in data entry, documentation, and file management in both digital and physical formats. - Collaborate with cross-functional teams to facilitate seamless office operations. - Maintain a professional and proactive communication approach with internal and external stakeholders. Required Qualifications: - Minimum qualification of a graduate in any discipline from a recognized university. - Proficiency in MS Office tools such as Excel, Word, PowerPoint, and Outlook. Skills & Competencies: Technical Skills: - Basic IT knowledge encompassing system usage and troubleshooting coordination. - Proficiency in MS Excel, MS Word, and basic documentation tools. - Ability to manage and update trackers, logs, and billing formats. Soft Skills: - Strong communication and interpersonal skills. - Excellent organizational and multitasking abilities. - Team player with a knack for coordination with internal departments. - Problem-solving attitude and basic leadership skills. Working Conditions: - Full-time, offline (on-site office-based role). - Occasional extended hours may be required to meet deadlines. - Coordination across departments necessitates multitasking and effective time management. Conclusion: This role is well-suited for individuals who are organized, possess basic tech-savviness, and thrive in coordination and support roles. You will be instrumental in ensuring efficient IT complaint management, backend operations, and administrative support. We are seeking a reliable team player who can take initiative and contribute to overall operational efficiency.,