IT Storage and Backup Specialist (Associate SME)

As an analyst specializing in Storage (NetApp & Brocade) and Backup (CommVault), you will be responsible for providing day-to-day support for the Storage environment and configuring backup systems. Your role, based in Bangalore, India, involves ensuring that the Customer's Backup & Storage systems are correctly configured to meet the requirements of a constantly changing IT environment. Key Responsibilities: - Handle all Storage and Backup Systems related queries and requests in collaboration with your region-based counterpart. - Play a crucial role in upcoming Storage Backup Systems enhancement projects. - Support and manage the NetApp storage environment, including administration, provisioning, maintenance, monitoring, and optimization of storage resources across SAN and NAS infrastructures. - Create and manage storage aggregates and volumes, demonstrate knowledge of storage protocols, perform ONTAP administration, manage snapshots for data protection, establish and monitor data replication relationships, provision and manage LUNs, and optimize resource utilization. - Manage backups, resolve issues, tape restores, backup configurations for server lifecycle events, troubleshoot backup systems-related issues, and assist with data integrity and availability. - Handle backup configurations due to server commissioning/de-commissioning, troubleshoot frequently failing backups, and communicate changes made to relevant systems to your team leader and colleagues. Qualifications Required: - Minimum of 4 years of experience in Storage and/or Backup administration within an IT operational environment. - Strong knowledge of Systems Management, Monitoring, Backup, and Storage principles. - Experience in supporting global clients, attention to detail, flexibility in dealing with operational requirements, adaptability to new systems and business rules, and excellent communication skills. - Proficiency in Commvault 11, Windows Scripting, Active Directory Authentication, ONTAP operating system, NetApp tools, Brocade Network Advisor, enterprise backup and recovery processes, problem-solving skills, and the ability to work independently and collaboratively in a team-oriented environment. - Preferred skills encompass NetApp and Commvault certifications, knowledge of Solaris/Linux, Microsoft Project, system documentation creation and maintenance, and additional certifications such as NetApp Ontap and Data Protection Certification, Commvault Certification, and MCSE/MCSA/MCITP. - Education requirements include a minimum degree level education of B.Tech./B.E./MCA/BCA from a premier institute or equivalent experience in software design or a related field. Familiarity with ITIL practices is also beneficial.,