IT Solutions Consultant

Role Overview: As an IT Solutions Consultant at DHL IT Services, you will be part of a global team of over 5600 IT professionals dedicated to connecting people and driving the global economy through innovative and sustainable digital solutions. Operating beyond borders, you will play a crucial part in ensuring the timely delivery of DHL packages worldwide while maintaining the security of customer data. Your role will involve analyzing custom requirements and message specifications with relevant authorities to provide solutions that align with regulatory standards for Business Partners in DHL Express. Collaboration with other IT support teams will be essential in troubleshooting complex issues related to firmware bugs, vulnerabilities, and other technology-related challenges that may arise. Additionally, you will oversee the management, proposal, and implementation of necessary changes to security devices in IT Services Data Centers to ensure global availability of essential DHL Group services. Key Responsibilities: - Analyze custom requirements and message specifications with relevant authorities to provide solutions aligned with regulatory standards - Offer third-level day-to-day operational support and investigate/resolve incidents not resolved at lower support tiers - Collaborate with other IT support teams and specialists to troubleshoot complex issues related to firmware bugs, vulnerabilities, and technology challenges - Oversee the management, proposal, and implementation of necessary changes to security devices in IT Services Data Centers for global availability of DHL Group services - Utilize expertise in security technologies such as Firewalls, Load Balancers, VPNs, Proxies, Azure, and Google Cloud to support systems effectively Qualifications Required: - Strong analytical and consultancy skills - Solid understanding of Custom Clearance processes - Proficiency in custom messaging specifications - Ability to work independently and manage tasks efficiently under time and workload pressures - Effective communication in spoken and written English for successful cross-regional collaboration with teams worldwide Additional Company Details: DHL IT Services provides a range of benefits to support professional growth and well-being, including hybrid work arrangements, generous annual leave, comprehensive medical insurance coverage for self, spouse, and two children, and in-house training programs for professional and technical certifications.,