IT Software Lifecycle Manager

IT Software Lifecycle Manager

Key Responsibilities

As the IT Software Lifecycle Manager, for assigned software suppliers, licenses, and associated costs, you will:

• Define a comprehensive license management strategy

  for each assigned software supplier, including proactive action plans.

• Drive regular connects with software suppliers

  and build and maintain strong relationships.

• Keep track of all software license investments

  , maintain license records, current utilization, and identify licensing surplus or shortfalls.

• Implement internal software pricing models

  .

• Safeguard software maintenance and support renewals

  , ensuring continuity of service.

• Ensure all costs purchased through Asset Management are properly reported

  and recovered from the respective product teams.

• Identify savings opportunities

  for renewals, software licensing, and services. Follow through with product teams, sourcing, and end-users to obtain identified savings.

Processes

• Secure Software Asset Management (SAM) involvement

  in relevant internal processes.

• Participate in relevant steering groups

  and other internal meetings important to the governance of software licenses.

• Monitor the software business environment

  and best license practices.

• Facilitate internal communication

  to make SAM functions visible for stakeholders and end-users.

• Define the interfaces to other internal functions/units

  and drive efficiency through cross-unit collaboration (Sourcing, Product Owners, etc.).

• Offer licensing expertise and cost calculations

  for internal stakeholders.

• Support commercial and legal teams

  to provide consequence analysis relating to licensing.

• Inform/escalate major license incompliance and/or violations

  to line management and/or relevant governance body.

• Initiate improvements and corrective actions

  when deficiencies are identified, including necessary monitoring and escalation until issues or gaps are resolved.

• Ensure to report all costs that need to be recovered

  from the business through proper channels.

• Identify license cost reduction activities

  together with product owners and Sourcing.

• Ensure accurate reporting for cost allocation

  on a periodical basis.

• Identify contact persons for all outsourcing suppliers

  to manage information received from the SAM team.

• Provide guidance and knowledge

  to our outsourcing suppliers regarding Cradlepoint's license compliance requirements.

• Actively communicate with software suppliers account managers

  to address license pricing models, usage, and support issues, in collaboration with Sourcing.

Organizational Interfaces

The IT Software Lifecycle Manager should establish relationships with:

• Product Owners

  - to understand actual software use and plans for the applications.

• Sourcing

  - to gain knowledge of existing license agreements and to support Sourcing in negotiations with demands, product selection, and volumes.

• Finance

  - for the budget process, follow-up of actual costs, internal cost allocation, and reporting.

• Software Suppliers

  - for regular software supplier governance and operational meetings, and to build and maintain strong relationships.

Qualifications & Experience

• Experience working with

  multi-national global decentralized organizations

  .
• Familiarity with

  IT cost-saving initiatives and reporting

  .
• Proficiency with

  software license management

  and related procurement practices.
• Experience working with

  software suppliers

  .
• Working knowledge of

  software asset optimization planning

  and scenario planning for buy, transfer, and termination strategies for software asset use.
• Certifications on

  CSAM & ASAM

  are preferable (not mandatory).

Knowledge

The IT Software Lifecycle Manager should have knowledge of:

• General

  software licensing definitions, rules, and conditions

  , including maintenance and support, and general software license agreements.
• Standards like

  ITIL, ISO, CoBIT

  are preferable.