IT Service Management Representative

Project Role

Project Role Description

• Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : IBM z/OS

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : As per Accenture Standard

Job

Summary:

• As an

  IT Service Management Representative

  , you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and mitigating risks. You will provide operational support to ensure production systems and devices remain online and available, while supporting the infrastructure service management lifecycle.

Roles & Responsibilities:

• Security Management

  : Create groups, subgroups, and dataset profiles. Perform general resource maintenance using tools like

  RACF

  and

  ACF2

  .

• User Access Management

  : Authorize users to access protected resources, track unauthorized access attempts, and control admin access to CICS, DB2, and IMS tools.

• Audit Support

  : Support the audit process and provide the required data points for compliance and security reviews.

• Security Program Specifications

  : Prepare detailed specifications for security programs and platforms.

• Recommendations for Improvement

  : Recommend solutions to improve the Information Security system, enhancing the overall system's security posture.

Professional & Technical Skills:

• Security Tools Knowledge

  : Knowledge of one or more security tools such as

  RACF

  ,

  Top Secret

  , and

  ACF2

  .

• RACF Commands and Panels

  : Proficient with

  RACF

  commands and panels.

• RRSF Administration

  : Familiarity with

  RRSF

  to administer and maintain

  RACF

  databases.

• zSecure & Tools

  : Experience with

  zSecure

  and other tools in a z/OS environment.

• z/OS Functions

  : High-level knowledge of

  z/OS functions

  , architecture, and hardware.

• JCL and Utilities

  : Sound knowledge of

  JCL

  (Job Control Language),

  IBM & ISV utilities

  .

Additional Information:

• Experience

  : A minimum of

  5 years of experience

  in

  IBM z/OS

  is required.

• Education

  : A strong educational background in

  computer science

  ,

  information technology

  , or a related field is preferred.

• Location

  : This position is based at our

  Bengaluru

  office.

Key Characteristics for Success:

• Strong problem-solving skills, with the ability to identify and address potential security risks.
• Ability to provide excellent client support and manage service delivery.
• A proactive mindset towards system and security improvements.