IT Service Management Representative

Job Description

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : SAP BTP Datasphere Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : SAP BTP Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the infrastructure service management lifecycle. Roles & Responsibilities: Manage the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Provide operational support, ensuring production systems and devices are online and available. Manage the infrastructure service management lifecycle. Collaborate with cross-functional teams to ensure the smooth delivery of IT services. Professional & Technical Skills: Must To Have Skills:Experience in SAP BTP Datasphere. Good To Have Skills:Experience in IT service management. Strong understanding of IT production systems and services. Experience in managing risk to services. Experience in providing operational support. Experience in managing the infrastructure service management lifecycle. Additional Information: The candidate should have a minimum of 5 years of experience in SAP BTP Datasphere. The ideal candidate will possess a strong educational background in IT service management or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualification SAP BTP