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It Service Desk Analyst

0 - 2 years

1 - 2 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job description:

We are seeking a highly skilled and motivated Service Desk Analyst with a minimum of 0-3 years of experience in providing exceptional support in a service desk environment. The ideal candidate should possess expertise in various facets of service desk operations, including ticketing, user access management, and proficiency in tools such as SAP and ServiceNow. The role requires a strong commitment to process-oriented work and a demonstrated ability to resolve technical issues efficiently

Key responsibilities:

  • Provide front-line support to end-users through effective incident management and ticket resolution.
  • Execute user access management tasks, ensuring compliance with security policies and procedures.
  • Utilize expertise in SAP and ServiceNow tools to troubleshoot and resolve issues promptly.
  • Collaborate with cross-functional teams to ensure timely and effective problem resolution.
  • Document and maintain accurate records of incidents, service requests, and resolutions.
  • Stay abreast of industry best practices and technology trends to enhance service desk operations.
  • Contribute to the continuous improvement of processes and workflows.

Qualifications:

  • Proven experience in ticketing systems and user access management.
  • Proficiency in SAP and ServiceNow tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team-oriented environment.
  • Process-oriented mindset with a focus on efficiency and effectiveness.

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KG Information Systems (KGISL)
KG Information Systems (KGISL)

Information Technology

Coimbatore

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