Job
Description
Role Requirements Bachelor Degree or Diploma in Computer Science, Information Systems, or related discipline At least 8+ years of working experience in an IT Service Management environment. ITIL Foundation Certificate in IT Service Management is a plus Role Purpose, Key Responsibilities & Duties: The IT Release and Change Management, Lead ensures business and IT stakeholders follow standardized methods and procedures to safeguard and handle all changes into the production environment. Define, enhance, document, implement, measure and promote the policies, guidelines, standards and processes to effectively and efficiently implement and maintain IT Change Management. The Lead provides guidance and expertise for the execution, management, and adherence enabling and protecting the business interest, IT services availability and quality. Ensure standardized methods procedures are used for efficient and prompt handling of all business IT changes at and work closely with the change requestors to ensure change records are complete, thoroughly assessed, planned and executed. Receive, log, and allocate priorities (with the change requestors), to all Requests For Change (RFCs) while highlight and ensuring all associated risks, urgency, and impacts are identified prior to implementing the business IT changes into the business environment. Work with different teams and Project Managers to manage planned projects and changes as it related to Change Management, facilitate Change Board Advisory (CAB) meetings, technical assessment reviews, post implementation reviews, and manage all issues, conflicts, prioritize and escalate to management as required. Validate and verify that changes have been implemented successfully and have achieved the desired outcomes, assess change impact and estimate resources for all RFCs at . Develop and maintain a comprehensive release management plan and associated procedures, collaborate with stakeholders to define release objectives, scope, and timelines. Identify dependencies, risks, and resource requirements for successful release delivery, coordinate with business, IT, and relevant stakeholders to align release plans with business priorities. Classify change requests based on urgency, category, and models. Coordinate the change development, testing, and implementation in the Production environment. Develop rollback plans for changes and releases to minimize the impact of any potential issues or failures, collaborate with IT teams to define and test rollback procedures. Ensure that rollback plans are communicated to relevant stakeholders and readily available during change implementation, coordinate the execution of rollback plans when necessary. Provide reports on change statistics (daily, weekly, and as required), this is to include ad-hoc reports and queries as required, monitor and drive the efficiency and effectiveness of Change Management and make recommendations for quality and service improvement. Build and develop a Change Management culture at and provide leadership through continuous improvement and integration of best practice and standards. Mange the communication of changes, effectively communicate to management and community of users the impact of the planned and scheduled changes or events. Provide Change Management support 24 x 7, and perform other relevant duties as required by the business needs and priorities.
