It Program Manager

Location:

About Us

The Opportunity

Program Manager

Roles and Responsibilities

• Strategic Program Management & Execution:

• Work directly with the CIO to define, plan, and execute strategic technology programs that align with the company's business objectives and BFSI product development roadmap.
• Oversee multiple, concurrent projects and initiatives, ensuring they are delivered on time, within budget, and to the required quality standards.
• Develop and manage comprehensive program plans, including scope, objectives, schedules, budgets, and resource allocation.

• Cross-Functional Leadership & Coordination:

• Facilitate seamless collaboration and communication across various technology teams, including product development, infrastructure (on-premise and cloud), security, and operations.
• Act as a central point of coordination for the CIO's initiatives, ensuring all relevant stakeholders are informed and aligned.
• Expertly manage relationships with both senior and junior leaders reporting into the CIO, ensuring their understanding of program goals, progress, and interdependencies.

• Agile & Operational Oversight:

• Support the CIO in fostering an agile mindset and practices across the technology organization.
• Track program performance using relevant KPIs and metrics, providing regular, concise updates and dashboards to the CIO and executive leadership.
• Identify and mitigate program risks and issues proactively, developing contingency plans and escalating as necessary.
• Ensure adherence to governance frameworks, security standards, and compliance requirements inherent to the BFSI sector, across both on-premise and cloud deployments.

• Communication & Stakeholder Engagement:

• Possess

  excellent verbal and written communication skills

  , with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences, from technical teams to executive leadership.
• Cultivate strong working relationships and influence stakeholders at all levels with a

  pleasing personality

  and professional demeanor.
• Prepare and present high-quality reports, presentations, and dashboards for internal and external stakeholders.

• Documentation & Best Practices:

• Maintain meticulous program documentation, including charters, status reports, risk logs, and decision logs.
• Contribute to the continuous improvement of program management processes and best practices within the organization.

Skills Requirements

• Program Management Expertise:

• Proven experience as a Program Manager, managing complex technology programs, preferably within a large enterprise setting.
• Strong understanding of program management methodologies (e.g., PMI, Agile, Scrum, Lean) and practical experience applying them.
• Experience with program management tools (e.g., Jira, Azure DevOps, Asana, MS Project).

• Communication & Interpersonal Skills:

• Exceptional verbal communication skills

  , capable of engaging, influencing, and building rapport with senior executives, technical leaders, and diverse teams.

• Outstanding written communication skills

  , with the ability to draft clear, concise, and impactful reports, emails, and presentations.
• A

  pleasing personality

  and strong interpersonal skills, demonstrating empathy, active listening, and conflict resolution abilities to effectively manage diverse personalities and seniority levels.

• Technical Acumen:

• Solid understanding of technology concepts relevant to BFSI product development, including software development lifecycles, infrastructure (on-premise and cloud environments - AWS, Azure, GCP), cybersecurity, and data management.
• Familiarity with the challenges and opportunities of migrating and operating services in hybrid cloud environments.

• Financial Services Industry Knowledge:

• Experience working in the Banking, Financial Services, and Insurance (BFSI) sector, with an understanding of its regulatory landscape, compliance requirements, and business processes.

• Leadership & Stakeholder Management:

• Demonstrated ability to lead without direct authority, motivate cross-functional teams, and manage expectations across a broad range of stakeholders.
• Proven ability to manage and engage effectively with both senior leadership (C-suite, VPs) and junior leaders/team leads.

• Problem-Solving & Analytical Skills:

• Strong analytical skills with the ability to identify program risks, issues, and dependencies, and develop effective mitigation strategies.
• Proactive and results-oriented approach to problem-solving.

Candidate Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. MBA or relevant Master's degree is a plus.

• [8-12+] years of progressive experience

  in project and program management roles within a technology-driven organization.

• [3-5+] years of direct experience

  managing programs within the BFSI sector.
• PMP, PgMP, CSM, or other relevant program/project management certifications are highly desirable.
• Proven track record of successfully delivering complex technology programs on time and within budget.
• Demonstrated ability to thrive in a fast-paced, agile environment.