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NXP Semiconductors
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IT Problem Manager

IT Problem Manager

NXP Semiconductors

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:1 month ago| Platform: Shine logo

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Skills Required

problem management root cause analysis training coaching data analysis communication presentation automation monitoring tools agile devops itilitsm predictive analysis incident management systems

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced and proactive Problem Manager, your primary responsibility will be to manage the problem management process within a large, high-tech enterprise. You will play a crucial role in identifying, analyzing, and resolving recurring issues by conducting Root Cause Analysis (RCA), implementing long-term fixes, and providing training to enhance operational excellence. - Oversee the end-to-end problem management process, ensuring all problems are properly logged, investigated, and resolved. - Establish and maintain policies and procedures for effective problem management, adhering to ITIL/ITSM best practices. - Lead Root Cause Analysis (RCA) for major incidents and recurring issues. - Drive the implementation of permanent solutions to prevent future occurrences of known issues. - Develop and deliver training programs to promote awareness of the problem management process and RCA methodologies. To qualify for this role, you should have: - Proven experience (5+ years) in problem management in a large-scale high-tech enterprise environment. - Strong understanding of ITIL/ITSM frameworks, expertise in the problem management process, and experience in conducting Root Cause Analysis (RCA). - Familiarity with ITSM tools (e.g., ServiceNow) and data analysis tools. - Excellent analytical, problem-solving, and decision-making skills. - Exceptional communication and presentation skills. Preferred qualifications include: - ITIL v4 Certification (Intermediate or higher). - Experience in automation and predictive analysis for proactive problem management. - Knowledge of monitoring tools (e.g., Splunk, SolarWinds, Zabbix) and incident management systems. - Experience working in agile or DevOps environments. Key attributes that will contribute to your success in this role include being proactive and analytical, a collaborative manager, detail-oriented, and a continuous improver. In return, the company offers a challenging and impactful role in a global high-tech enterprise, opportunities to drive meaningful improvements in service reliability and operational efficiency, a competitive compensation and benefits package, and access to professional development and certification opportunities. If you are passionate about solving complex problems, improving processes, and driving operational excellence, the company welcomes you to join their team and make a significant impact.,

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NXP Semiconductors

Semiconductor Manufacturing

Eindhoven Noord-Brabant

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IT Problem Manager