IT OPS Services

Job Description

Job Title - SENIOR ASSOCIATE - IT OPS SERVICES Roles and Responsibilities for Newrelic SME: Tools expert with experience in implementing and maintaining New Relic tool, understanding, and onboarding resources, and helping in migrating to the cloud with in-depth knowledge in Selenium Scripts for writing Synthetic Scripted browser. Experience Level - 3 years to 7 years of Experience in implementing and Administering of New Relic. Working during early India Hours(06:30am to 15:30 hrs) to support and provide coverage during Australia Business hours. Available to support during P1/P2 issues during business and outside business hours. Mandate: We need to focus more on New Relic Implementation knowledge and Selenium JavaScript or Selenium Python candidates who can write simple Job scripts. Good Knowledge of Synthetic and Browser Modules of New Relic Experience in onboarding Applications to New Relic Interact with customers to understand and configure monitoring thresholds, alerts, and policies. Experience in Creating Dashboards and configuring thresholds in New Relic Should be able to write scripts for new requirements in New Relic (chrome 100) Good knowledge of configuring and fine-tuning thresholds based on the requirement. Knowledge of Configuring webhooks in New Relic to Integrate with ITSM tools. Good Experience in Troubleshooting issues related to New Relic Should have a good understanding of costing involved in New Relic configurations. Should provide Inputs to integrate New Relic with ITSM applications. Other skills: Good to have worked in a client-facing role earlier. Able to work independently without any supervision or minimal support. Good Oral and written communication Willing to learn New Technologies Mandatory Skills - NEWRELIC Desirable Skills - APPDYNAMICS, DYNATRACE Skills to be evaluated on - NEWRELIC Troubleshooting, New Relic