IT Operations Manager(ServiceNow/ BMC Remedy)

Job Description

Experience- 5-10 years Working days - 5 days Working from Client location Location- Bangalore/ Chennai JD- Required Experience- · 5-12 years experience in Operations Management, with strong leadership and organizational skills. · Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. · Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. · Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. · Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards. Must have technical skill- · Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. · Operations experience in Payara on Linux · Scripting and automation expertise for On Premise infrastructure. · Infrastructure monitoring, alerting systems, and dashboards setup. · Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Job Types: Full-time, Permanent Pay: From ₹800,000.00 per year Work Days: Monday to Friday Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC? What is your expected CTC? What is your highest qualification? What is your current location? How soon you can join? How many years of experience do you have in IT Operations Management including IT service delivery, incident management, problem resolution, change management, and service request fulfillment? Do you have operations experience in Payara on Linux? Are you ok with 5 days working from the client location? Do you have experience with Microsoft IIS and batch jobs and oracle database? Do you have knowledge of ITIL? How many years of experience do you have with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management? Experience: total work: 5 years (Required) Work Location: In person