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Hemmersbach
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IT Onsite Technician

IT Onsite Technician

Hemmersbach

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

accessories career development ticketing remote desktop inventory management hardware customer service it infrastructure services preventive maintenance software troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your skills

18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your tasks

Provide day to day local/remote desktop support
Handle inbound calls and answer questions
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
On-site presence for faster response and immediate assistance.
Hands-on support for hardware and software troubleshooting.
Assistance with hardware/software deployment and equipment moves.
Diagnosis and resolution of technical issues, escalating when necessary.
Preventive maintenance like system updates and hardware cleaning.
Focus on excellent customer service and positive user relationships.
IMAC/D services for hardware assembly, relocation, and secure data deletion.
Regular stock inventory management for IT accessories and workstations.
Contributing to documentation and knowledge base for efficient future support.
Technicians speak local language and technical English.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Internal career development program
Onboarding program

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IT Onsite Technician