IT Manager-Renaissance Goa Hotel

• Supports the property s technology Information Resources objectives
• Supports all technology planning, decision-making, implementation, and maintenance
• Interfaces with vendors, owners, and property staff

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area

OR

4-year bachelors degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area

CORE WORK ACTIVITIES

Supporting Client Technology Needs

• Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information
• Monitors, verifies and manages the acquisition and maintenance of property based systems
• Assists in analyzing information, identifying current and potential problems and proposing solutions
• Maintains, inspects and repairs equipment
• Inspects the equipment or the environment
• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
• Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times
• Verifies solutions are consistent with the clients needs and brand specific IR environment
• Administers and maintains mail and email
• Maintains inventories and manages IT hardware/software
• Provides Internet support and maintenance (if applicable)
• Provides cable management support
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status
• Consults on specific application issues or hardware/software problems
• Provides feedback to Lodging IR on application functional performance and system performance

Managing Projects and Policies

• Supports determining whether events or processes comply with laws, regulations, or standards
• Monitors processes and evaluates information according to SOP and LSOP requirements
• Enforces IR policies and standards protecting company hardware, software and other resources at the property

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements
• Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification
• Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times
• Verifies proper asset management
• Performs on-site monitoring of all projects

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Provides technical expertise and support

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
• Analyzes information and evaluates results to choose the best solution and solve problems
• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff
• Manages vendors for property IT requirements functioning as escalation point for problem resolution