Role & responsibilities
Qualifications & Job Requirements:
- Bachelor in computer science engineering and masters degree in business administration,
- Minimum 7-10 years of experience in Information Technology roles which includes 5 years managing Universities or large IT Landscape
- Experience in working as program / project manager, you will be responsible for managing large program or multiple smaller transformation programs.
- Good written, verbal, and interpersonal communication skills
- Be able to work with different teams within the organisation and collaborate to deliver projects with stringent timelines.
- Possesses Strong Leadership, Excellent Communication skills with Service oriented attitude to build Productive Work Relationship and Goal-oriented.
- Responsible for managing stakeholders and updating them on project progress.
- Undertake status review meetings among project team members and clients.
- Needs to be proactive in managing dependencies, risks, and issues.
- Demonstrate the identification of risks and issues, analyse and understand their root causes, identify mitigation and resolutions.
Job Roles and Responsibilities
1.
- Lead and manage the IT department, providing guidance, support, and mentorship to a team of IT professionals.
- Foster a collaborative and innovative work environment that encourages professional growth and development.
- Set performance goals, conduct regular evaluations, and implement strategies to improve team efficiency and effectiveness.
2.
- Develop and implement a comprehensive IT strategy aligned with the educational campus’s.
goals and objectives.
- Identify and prioritize technology initiatives that enhance teaching, learning, and
administrative functions.
- Collaborate with key stakeholders to gather requirements, assess needs, and recommend
appropriate IT solutions.
- Design and implement new features and enhancement to the platforms for enhancing
experience for students and other stakeholders.
- Manage end to end IT projects along with post implementation support.
- Responsible for university’s IT Digital roadmap, direction and roll out.
3. IT Operations/Management:
Application Operations - Experience in implementation and support --
- ERP, CRM and marketing automation platforms
- Learning Management Platform (LMS)
- Online Assessment Platform
- Library management system and E-Library Platform
- Smart Classroom to enable Hybrid learning environment.
- M365 Services - Licence Management, Email services, One Drive, MS Teams, SharePoint
- HRMS system and Staff Attendance/Access System
- Websites
- Online class delivery using various collaboration platforms.
- Experience in Incident, Problem, Change management, Request Fulfilment etc. with business processes.
- Document the operations of system processes, procedures, and configurations.
- Hands-on experience in UAT deliverables, reporting bugs and aligning deliverables.
Network Infrastructure Operations -Experience in implementation and support
- Manage, monitor and provision operations for development, testing, staging and production environment and infrastructure for IT services on-premises and in the Cloud
- Manage network and performance for on premise includes Cisco Switches, different firewalls (Cisco ASA, FortiGate, Sophos XG), VPN, Load Balancer, IP Phones and other network devices
- Hands-on experience in managing Campus wide WiFi Infra and Support Services
Core IT Infrastructure - Manage and supporting roles across
- Datacentre Services along with Server Management including Hardware / Operating Systems / Storage / Backup.
- Server farm
- Core IT technologies viz. AD, DNS, DHCP, Hyper-V, SMTP, Domain, WSUS, WDS etc.
- Experience in managing Sophos Endpoint with EDR, XDR, Sophos Cloud along with threat analysis, verification, and rectification.
4. Security and Compliance:
- Develop and enforce IT policies, procedures, and standards to ensure data security, privacy, and regulatory compliance.
- Implement robust security measures, including firewalls, encryption, antivirus, and access controls.
- Stay updated on emerging threats and industry best practices to proactively address security risks.
5. Support Services:
- Provide technical support and troubleshooting assistance to faculty, staff, and students.
- Manage, Supervise and Guide IT team to deliver IT services and Provide L3 Support for all escalated IT operation Incidents/Problem resolution needs.
- Coordinate help desk operations, ensuring timely response and resolution of IT issues.
- Monitor project expenditure for IT to ensure the projects are within budget set.
- Oversee departmental budgeting and forecasting within the organization.
- Collaborate with vendors and external support teams to resolve complex technical problems.
Technical Competency in role expected.
- Windows Server Operating Systems
- Server Virtualization (Hyper-V)
- Storage Technologies (SAN, ISCSI from IBM, NetApp, HP, Windows)
- Active Directory / LDAP, DHCP/DNS (Windows Based and Service Providers (GoDaddy etc)
- Mailing Services MS Exchange (Hybrid)
- Microsoft O365 (Licensing and Administraiton)
- Security Solution – Sophos XG Firewall and Sophos End Point XDR
- Backup and Business Continuity Technologies and Processes (Veeam)
- Server Hardware Technologies (IBM/HP/Dell/Cisco UCS)
- Expertise in Network technologies – Design , Deployment, Manage and troubleshooting.
- Knowledge of Enterprise applications (Microsoft D365 / BrightSpace LMS / Websites).
- Knowledge in internet services ( ILL/MPLS/VPN/P2P/NLE )
Internal and External Relationship:
- Internal – Management Team, Core IT Team (Infra/Application), IT Engineers, End Users, Internal Departments, IT SPOCs in international campuses
- External – Vendors & OEM Stakeholders.
Preferred candidate profile
