Senior Quality Executive

Experience Required:

Key Responsibilities:

• ISO 21001:2018 Implementation & Maintenance:

• Lead and coordinate the implementation of ISO 21001:2018 across departments.
• Develop, document, and maintain quality management systems in line with EOMS requirements.
• Conduct gap analysis, risk assessments, and identify areas for improvement.

• Documentation & Audits:

• Prepare and update SOPs, policies, and procedures.
• Plan and conduct internal audits and coordinate with external auditors.
• Track and resolve non-conformities and implement corrective/preventive actions.

• Training & Capacity Building:

• Organise and deliver ISO 21001 awareness and implementation training sessions.
• Train faculty and staff on QMS procedures, continual improvement, and documentation.

• Quality Assurance & Performance Monitoring:

• Monitor KPIs, learner satisfaction, and process effectiveness.
• Support data collection, analysis, and reporting for academic audits, NAAC/NBA/NIRF/IOE/Impact Ranking.

• Stakeholder Engagement:

• Liaise with internal departments to align quality goals with institutional objectives.
• Engage students and staff in feedback mechanisms and quality improvement initiatives

Required Qualifications & Skills:

• Masters degree in any field (Preferably Science Background)/BDS.
• Certification in ISO 9001:2015 implementation/internal auditing preferred.
• Proven experience in quality roles within educational institutions or training organisations.
• Strong knowledge of ISO 9001:2015 standards and quality management systems.
• Excellent documentation, analytical, and problem-solving skills.
• Strong communication and interpersonal abilities.
• Good proficiency in written English
• Proficient in MS Office and QMS software tools.
• Driving Management Review Meeting.

Desirable:

• ISO Standard on EOMS 21001:2018
• Exposure to NAAC/NBA accreditation processes.
• Familiarity with other ISO standards (e.g., ISO 9001:2015).
• Experience in managing compliance in academic administration.