IT Manager

Key Objective:

IT Manager

Key Responsibilities:

Systems & Network Management

• Diagnose

  hardware

  and

  software

  problems and replace defective components. Perform regular

  data backups

  and

  disaster recovery

  operations.
• Maintain, administer, and optimize

  computer networks

  and related computing environments, including hardware, software, and all system configurations.
• Plan, coordinate, and implement

  network security measures

  to safeguard data, software, and hardware.
• Operate

  master consoles

  to monitor system performance and coordinate

  computer network access

  and usage.
• Perform routine

  network startup and shutdown procedures

  while ensuring accurate record-keeping.

System Design & Configuration

• Design, configure, and test

  computer hardware

  ,

  networking software

  , and

  operating system software

  .
• Recommend improvements for

  systems and network configurations

  and determine the hardware or software requirements related to such changes.
• Confer with network users to resolve

  system problems

  and provide solutions.

Network Performance & Future Planning

• Continuously monitor

  network performance

  and determine where adjustments are needed to enhance efficiency or functionality.
• Analyze network requirements and plan for

  future changes

  based on growth or technological advancements.

Guest Experience & Wellness Focus

• Lead the

  rejuvenation of the room experience

  , ensuring IT services and products remain relevant and consistent with

  Six Senses wellness and sustainability practices

  .
• Partner with all departments to ensure the smooth operation of

  IT systems

  that meet guest needs.
• Focus on continually enhancing

  guest satisfaction

  through improved IT services.

Cost Efficiency & Training

• Instill a

  cost-focused philosophy

  through regular team training and educational programs.
• Maintain

  budgetary controls

  to ensure optimal cost management and ensure

  financial responsibility

  within the department.

Compliance & Operational Excellence

• Operate the IT department in compliance with

  all legal, statutory

  , and

  financial requirements

  , as well as hotel policies and industry standards.
• Ensure that all

  documentation

  ,

  reporting systems

  ,

  security protocols

  , and

  safety practices

  are implemented, reviewed, and maintained.
• Ensure IT operations are aligned with

  product and service standards

  , guest expectations, and host management practices.

Qualifications & Skills:

• Bachelor's degree

  in Computer Science, Business Administration, or related field.

• 3+ years of systems experience

  in an IT role, with a focus on luxury hotel operations.
• Proven experience in

  network management

  ,

  systems configuration

  , and

  hardware/software troubleshooting

  .
• Strong technical skills in

  network security

  ,

  disaster recovery

  , and

  performance monitoring

  .
• Ability to work in a

  high-pressure environment

  while ensuring smooth operation of IT systems.
• Familiarity with

  wellness and sustainability trends

  in the hospitality industry.
• Strong

  leadership

  and

  team management

  abilities, with experience in training, supervision, and fostering a cost-conscious environment.
• Previous experience in a

  luxury hotel IT department

  is preferred.

Performance Expectations:

• Ensure continuous operational efficiency

  and high standards of IT service delivery in alignment with Six Senses brand and luxury hotel industry standards.
• Regularly

  assess IT infrastructure

  to identify areas for improvement, ensuring a seamless guest experience and optimal staff support.
• Maintain

  excellent relationships

  with both internal departments and external vendors to ensure the timely resolution of technical issues.