IT IS_EUCS_TOOLS_SCOM

Teamware Solutions

2 - 4 years

2 - 5 Lacs

Mumbai Maharashtra India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

SCOM management packs alert management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:
SCOM Configuration and Management:
Configure
and
maintain
SCOM monitoring for
EUC devices
, including workstations, laptops, and other endpoint devices.
Design, configure, and implement
monitoring solutions
for critical EUC services and components.
Implement
SCOM management packs
and ensure proper integration with EUC-related tools and applications.
Manage
SCOM dashboards
and
alerts
to ensure timely detection of performance issues or failures within the EUC environment.
End-User Computing (EUC) Tool Integration:
Integrate
SCOM
with other
EUC management tools
for centralized monitoring and management, including
SCCM
,
Intune
,
Workspace ONE
, etc.
Provide technical expertise for integrating
EUC tools
with SCOM to ensure seamless data flow and performance visibility across platforms.
Monitor and report on
end-user device health
, software deployments, and compliance statuses.
Monitoring and Incident Management:
Proactively monitor the
EUC environment
using SCOM and related tools to identify, report, and resolve performance issues and incidents.
Set up and manage
alert thresholds
, ensuring that system events are logged and escalated to the appropriate teams.
Provide
incident management
support, including troubleshooting, diagnosing, and resolving issues related to
SCOM alerts
,
device performance
, and
EUC tools
.
Automation and Reporting:
Automate monitoring tasks and
report generation
to ensure accurate and timely visibility into the
health
and
status
of EUC infrastructure and devices.
Create and deliver
customized reports
and dashboards based on business requirements, ensuring comprehensive monitoring and visibility into EUC operations.
Develop and maintain
automated workflows
for issue resolution and device remediation using
SCOM
and other EUC tools.
Capacity Planning and Optimization:
Assist with the
capacity planning
for
EUC infrastructure
(hardware and software) to ensure optimal performance and resource allocation.
Monitor device usage patterns and trends to predict potential issues and recommend improvements in the EUC setup.
Perform regular
health checks
and tune the
SCOM environment
to ensure the optimal performance of monitoring processes.
Collaboration and Support:
Work closely with the
EUC management team
,
networking
,
security
, and
application teams
to ensure optimal configuration and performance of EUC systems.
Provide
technical support
for end-user devices, ensuring that all systems are operating according to organizational standards.
Ensure that
patching
,
updates
, and
upgrades
for
SCOM
and related EUC systems are implemented according to industry best practices and security guidelines.
Documentation and Knowledge Sharing:
Develop and maintain up-to-date
documentation
for
SCOM configurations
, monitoring setups, and troubleshooting procedures.
Document and maintain best practices for managing and optimizing
EUC devices
using SCOM.
Share knowledge and provide training for team members and other stakeholders related to
SCOM
and
EUC management tools
.
Security and Compliance:
Ensure compliance with
security policies
, industry standards, and regulatory requirements in the monitoring and management of
EUC environments
.
Ensure that monitoring practices are in alignment with the company's
data protection
and
privacy
guidelines.
Continuous Improvement:
Stay updated on the latest developments in
EUC monitoring tools
,
SCOM enhancements
, and
best practices
in the industry.
Actively contribute to the continuous improvement of
monitoring processes
,
EUC environments
, and related systems.
Suggest and implement optimizations to improve the overall efficiency and effectiveness of
SCOM
and other EUC management solutions.
Required Qualifications:
Bachelor's degree
in
Computer Science
,
Information Technology
, or a related field.
2-4 years
of hands-on experience working with
SCOM
(System Center Operations Manager) and
EUC management tools
.
Strong knowledge of
EUC devices
and
infrastructure
, including laptops, desktops, mobile devices, and virtual environments.
Experience with
SCOM management packs
,
alert management
, and
custom monitoring
.
Knowledge of
Active Directory
,
Windows OS
(Windows 10, Server), and
networking
concepts in the context of
EUC environments
.
Familiarity with
SCCM
,
Intune
, and other endpoint management tools.
Strong skills in
PowerShell
scripting and
automation
.
Knowledge of
cloud-based EUC solutions
(e.g.,
Microsoft 365
,
Citrix
,
Workspace ONE
) is a plus.

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