Posted:19 hours ago|
Platform:
On-site
Full Time
Role Overview As a System Engineer on the IT Operations team, you'll play a vital role in supporting Alter Domus infrastructure during U.S. business hours. You'll provide direct technical expertise, assist in infrastructure-related projects, and ensure high performance and stability across a wide range of platforms. Key Responsibilities Respond to infrastructure-related incidents and requests during U.S. time zone hours Provide hands-on technical support to IT teams on specific projects and requests Contribute to the delivery of infrastructure projectsbalancing scope, cost, time, and quality Collaborate with team members across IT Operations to troubleshoot and deploy infrastructure services Monitor and measure availability and performance of critical systems and platforms Enforce operational procedures to maintain a safe and clean working environment Technical Competencies Strong knowledge of Microsoft technologies: Server/Client OS, Active Directory, SQL Experience with virtualization tools such as VMware Proficiency with Microsoft Azure and Office 365 cloud solutions Solid understanding of networking fundamentals and standard protocols Working knowledge of Citrix platforms (CVAD and/or DaaS, Gateway) Experience with Managed Services, Cloud environments, and monitoring/reporting platforms Familiarity with ITIL framework, ticketing systems, and change management workflows Your Profile 10+ years of experience in systems engineering; former System Engineer experience is a strong plus Advanced experience with Citrix solutions and components PowerShell expert with proven scripting capabilities Skilled in coordinating with multiple third-party vendors and service providers Proven ability to thrive under pressure while maintaining attention to detail Strong interpersonal skills with a collaborative, team-focused mindset Fluent in English (written and spoken), with excellent communication across all organizational levels Comfortable working in multi-time-zone environments and handling global stakeholders Demonstrated success in navigating complex client demands, building consensus, and delivering results
Alter Domus
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