IT Helpdesk Technician

As an IT Helpdesk Technician at PDI Technologies, primarily focused on the Bangalore office, your role will involve updating tickets, completing assigned tasks, effectively communicating with various teams, and troubleshooting problems. Your main responsibilities will include: - Updating tickets (cases) with relevant information and defining urgency - Completing tasks following documented procedures such as Staging, Installation, Configuration, Upgrades, and Maintenance - Communicating professionally and succinctly when handing off tickets to different teams - Troubleshooting problems and coordinating with Vendor support teams Qualifications: - 3+ years of IT Technical Support experience required Skills required: - Technical interest and ability desired - Familiarity with Windows and MacOS systems desired - Detail-oriented with strong organizational skills - Exceptional verbal and written communication skills in English - Ability to communicate courteously and professionally with internal customers - Comfortable in a rapidly growing and changing environment - Maintain and handle shared documentation confidentially - Ability to work collaboratively in a team-based culture - Ability to work cross-functionally to meet the needs of internal customers PDI Technologies offers a competitive salary, market-competitive benefits, and a quarterly perks program. They prioritize work-life balance, continuous learning, professional certifications, leadership development opportunities, and a diverse and inclusive global culture that values authenticity, trust, curiosity, and diversity of thought.,