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IT Helpdesk Technician PDI Technologies

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As an IT Helpdesk Technician at PDI Technologies, primarily focused on the Bangalore office, your role will involve updating tickets, completing assigned tasks, effectively communicating with various teams, and troubleshooting problems. Your main responsibilities will include: - Updating tickets (cases) with relevant information and defining urgency - Completing tasks following documented procedures such as Staging, Installation, Configuration, Upgrades, and Maintenance - Communicating professionally and succinctly when handing off tickets to different teams - Troubleshooting problems and coordinating with Vendor support teams Qualifications: - 3+ years of IT Technical Support experience req...

Posted 18 hours ago

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