IT Helpdesk Executive

As an IT Helpdesk Executive at Techsmew Innovations Pvt Ltd, your role involves providing first-level technical support to ensure smooth IT operations. You will be responsible for: - Providing technical support via phone, email, or in person. - Troubleshooting hardware, software, and network issues. - Installing and configuring desktops, printers, and IT equipment. - Supporting Windows OS, Microsoft Office, and enterprise applications. - Managing user accounts and access rights in Active Directory. - Documenting issues and resolutions in the ticketing system. - Assisting with software deployment, patch updates, and IT inventory. - Escalating complex issues to senior IT staff. Qualifications required for this role include: - Minimum 1 year of IT support/helpdesk experience. - Knowledge of Windows & Mac OS. - Basic networking knowledge (IP, DNS, DHCP). - Experience with remote support tools (TeamViewer, AnyDesk). - Strong communication and customer service skills. - Ability to work independently and in a team. - Basic awareness of cybersecurity best practices. If you are willing to work from Coimbatore and relocate to Chennai, possess the required experience, and meet the qualifications, please send your resume to hr@techsmew.com. Please note that the work location is in person. As an IT Helpdesk Executive at Techsmew Innovations Pvt Ltd, your role involves providing first-level technical support to ensure smooth IT operations. You will be responsible for: - Providing technical support via phone, email, or in person. - Troubleshooting hardware, software, and network issues. - Installing and configuring desktops, printers, and IT equipment. - Supporting Windows OS, Microsoft Office, and enterprise applications. - Managing user accounts and access rights in Active Directory. - Documenting issues and resolutions in the ticketing system. - Assisting with software deployment, patch updates, and IT inventory. - Escalating complex issues to senior IT staff. Qualifications required for this role include: - Minimum 1 year of IT support/helpdesk experience. - Knowledge of Windows & Mac OS. - Basic networking knowledge (IP, DNS, DHCP). - Experience with remote support tools (TeamViewer, AnyDesk). - Strong communication and customer service skills. - Ability to work independently and in a team. - Basic awareness of cybersecurity best practices. If you are willing to work from Coimbatore and relocate to Chennai, possess the required experience, and meet the qualifications, please send your resume to hr@techsmew.com. Please note that the work location is in person.