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Techsmew Technologies
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IT Helpdesk Executive

IT Helpdesk Executive

Techsmew Technologies

1 - 5 years

0 Lacs

coimbatore tamil nadu

Posted:3 days ago| Platform: Shine logo

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Skills Required

communication skills customer service skills windows mac os basic networking knowledge remote support tools teamviewer anydesk cybersecurity best practices

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for providing first-level technical support and ensuring smooth IT operations. Your key responsibilities will include: - Providing technical support via phone, email, or in person. - Troubleshooting hardware, software, and network issues. - Installing and configuring desktops, printers, and IT equipment. - Supporting Windows OS, Microsoft Office, and enterprise applications. - Managing user accounts and access rights in Active Directory. - Documenting issues and resolutions in the ticketing system. - Assisting with software deployment, patch updates, and IT inventory. - Escalating complex issues to senior IT staff. You should have: - Minimum 1 year of IT support/helpdesk experience. - Knowledge of Windows & Mac OS. - Basic networking knowledge (IP, DNS, DHCP). - Experience with remote support tools (TeamViewer, AnyDesk). - Strong communication and customer service skills. - Ability to work independently and in a team. - Basic awareness of cybersecurity best practices. Please send your resume to hr@techsmew.com if you are interested in applying for this full-time position.,

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IT Helpdesk Executive