IT Help Desk / IT Support Engineer

About the Role

We are hiring an IT Help Desk / Support Engineer to provide technical support to employees and ensure smooth functioning of IT systems. The role involves troubleshooting hardware, software, and network issues, and maintaining IT infrastructure for daily operations.

Key Responsibilities

• Provide first-level support for laptops, desktops, printers, and networking devices.
• Respond to and resolve IT support tickets (hardware, software, email, and application issues).
• Install, configure, and update operating systems, applications, and security tools.
• Manage user accounts, access rights, and system permissions.
• Monitor and maintain LAN/WAN, Wi-Fi, and VPN connectivity.
• Escalate complex issues to senior IT team or vendors when required.
• Maintain IT documentation, asset inventory, and support logs.

Requirements

• Diploma/Degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT support/help desk. (Freshers with strong technical skills can also apply.)
• Knowledge of Windows/Mac OS, MS Office, and networking basics.
• Familiarity with firewall, antivirus, and data security practices is a plus.
• Strong problem-solving, communication, and customer service skills.

Benefits

• Competitive salary + performance incentives.
• Exposure to modern IT systems and enterprise-level support.
• Career growth in IT infrastructure and cybersecurity.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person