IT head - MNC Travel Technology Company

We are seeking a highly experienced and strategic IT Head to lead the end-to-end IT operations for our multinational travel technology company. This role requires a proven leader with deep expertise in IT infrastructure, e-commerce operations, NOC management, data center operations, and IT procurement. You will be responsible for managing a team of 8-10 members, overseeing critical IT projects, and ensuring robust network security and contact center operations.

Key Responsibilities:

• Team Leadership & Management:

  Effectively lead and manage a team of 8 to 10 IT professionals, fostering a high-performing and collaborative environment.

• End-to-End IT Operations:

  Oversee and manage all aspects of IT operations, ensuring seamless and efficient functioning of all systems and services.

• IT Infrastructure Project Management:

  Lead and execute IT infrastructure projects from inception to completion, ensuring timely delivery, adherence to budget, and successful implementation.

• Network Security:

  Implement and maintain robust network security measures to protect company data and systems from threats, ensuring compliance with industry standards.

• Contact Centre Operations:

  Manage and optimize IT support for contact center operations, ensuring high availability and performance of critical systems.

• E-commerce IT Operations:

  Ensure the smooth and efficient operation of IT systems supporting e-commerce platforms, critical for the travel technology business.

• NOC Operations:

  Oversee Network Operations Center (NOC) operations, ensuring continuous monitoring, incident response, and proactive problem resolution.

• Data Centre Operations:

  Manage data center operations, including server maintenance, storage, and ensuring high availability and disaster recovery capabilities.

• IT Procurement & Vendor Management:

  Strategically handle IT procurement processes and manage relationships with IT vendors, ensuring optimal service and cost-effectiveness.

• Change Management:

  Implement and manage effective change management processes for IT systems and infrastructure, minimizing disruption and ensuring smooth transitions.

Required Skills:

• Extensive expertise in

  IT Infrastructure

  management.
• Strong experience in

  E-commerce IT operations

  .
• Proficiency in

  NOC Operations

  .
• Proven experience in

  Data Centre Operations

  .
• Strong capabilities in

  IT procurement

  .
• Excellent

  Vendor Management

  skills.
• Proficiency in

  Change Management

  processes.
• Ability to manage and lead a team effectively.
• Strong project management skills, particularly for IT infrastructure projects.
• Expertise in

  Network security

  .
• Experience with

  Contact Centre Operations

  from an IT perspective.