IT Field Engineer

Description

We are seeking an IT Field Engineer to join our dynamic team in India. The ideal candidate will be responsible for providing on-site technical support and ensuring the smooth operation of IT systems for our clients.

Responsibilities

• Install and configure hardware and software systems for clients at their locations.
• Provide on-site technical support and troubleshooting for IT-related issues.
• Maintain and repair IT equipment, including servers, workstations, and networking devices.
• Conduct regular system checks and performance monitoring to ensure optimal functionality.
• Assist in the implementation of IT projects and upgrades as required.
• Document all service requests and resolutions in the helpdesk system.
• Collaborate with the internal IT team to enhance service delivery and customer satisfaction.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-5 years of experience in IT support or field engineering roles.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP.
• Familiarity with various operating systems, including Windows, Linux, and macOS.
• Excellent communication and interpersonal skills to interact with clients and team members.
• Ability to work independently and manage time effectively in a fast-paced environment.