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IT Change Manager

IT Change Manager

NXP Semiconductors

6 - 10 years

6 - 10 Lacs

noida uttar pradesh india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

itil/itsm risk assessment cab leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Change Management Process

Manage the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk.
Establish and maintain change management policies and ensure adherence to best practices across the organization.
Ensure changes are logged, reviewed, approved, and communicated effectively to relevant stakeholders.
Act as a central point of contact for change-related issues and escalations.

Change Advisory Board (CAB) Leadership

Drive and lead global Change Advisory Board (CAB) meetings to review, assess, and authorize changes, ensuring all necessary input is captured.
Ensure CAB participants represent all relevant teams/ IT domains and provide the required approvals.
Provide regular reports and dashboards on the status and effectiveness of the CAB and associated changes.

Process Improvement Deployment

Continuously evaluate and improve the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs.
Collaborate with the Change Management Process Owner and key stakeholders to identify gaps in the current process and drive improvements.
Lead the deployment and adoption of process improvements, tools, and automation across global teams.
Promote a culture of accountability and adherence to change management protocols across the organization.

Collaboration Communication

Partner with operations, project, and business teams to ensure change requirements and impacts are well understood.
Provide regular training and guidance to teams on change management processes and best practices.
Maintain proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans.

Risk and Impact Assessment

Evaluate and manage risks associated with changes to avoid disruptions to critical services.
Co-define and monitor success metrics for changes to measure their impact and alignment with business goals.
Ensure post-implementation reviews are conducted for significant changes, identifying lessons learned and opportunities for improvement.

Qualifications

Required:

Proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment.
In-depth understanding of ITIL/ITSM frameworks, particularly the change management process.
Strong leadership experience, including leading global Change Advisory Boards (CABs) and cross-functional teams.
Exceptional analytical and problem-solving skills, with the ability to assess risks and impacts of proposed changes.
Familiarity with ITSM tools (e.g., ServiceNow) and reporting dashboards.
Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive consensus globally.

Preferred:

ITIL v4 Certification
Experience working in agile/DevOps environments and familiarity with CI/CD pipelines.
Knowledge of automation tools and their integration into the change management process.
Experience deploying change management processes at scale in global organizations.

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