IT Change Management IT Change Management

As a candidate for the position with Job Code 13180 in Hyderabad, you are required to have 10-14 years of experience and possess strong knowledge in IT Change Management and ITSM. Your primary responsibility will be to review IT Change Requests to ensure that all IT changes comply with the defined IT Change Management processes and policies before being approved for implementation. You will also need to identify all post-deployment activities. This role involves approving all changes entering production and participating in P1 and P2 calls, providing a list of all changes that have occurred in the past 24 hours. Close collaboration with Incident Management, Problem Management, Release Management, and Configuration Management is essential. IT Service Management (ITSM) experience, preferably in IT Change Management, is a must. Strong analytical and communication skills are crucial for this role. Possessing an ITIL certification is advantageous. Experience in process, policy, and metric development is a plus, as well as familiarity with IT Release Management, Incident Management, Problem Management, and Configuration Management, including software delivery lifecycles. Additionally, experience with ServiceNow is beneficial. In summary, the ideal candidate for this role should have a solid background in IT Change Management and ITSM, possess strong analytical and communication skills, and be familiar with various IT management processes and tools.,