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IT Business Analyst – Salesforce Voice Implementation

0 years

0 Lacs

India

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

salesforce support collaboration development testing writing documentation communication

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • assist in requirement gathering sessions with business stakeholders, product owners, and testers
  • Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business
  • Facilitate cross-functional collaboration between development, testing, and business teams
  • Act as liaison between technical and non-technical teams—developers will not be customer-facing
  • Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations

Qualifications:

  • Hands-on experience with writing user stories, gathering requirements, and creating documentation —ideally involving telephony migrations
  • Excellent facilitation and communication skills, especially across global teams
  • Confident working independently in a fast-paced, iterative environment

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Turnberry Solutions
Turnberry Solutions

Information Technology and Services

Englewood

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