IT Assistant

Job Purpose

• The IT Assistant is responsible for providing technical support and ensuring the seamless functioning of IT systems within the organization. This role involves troubleshooting hardware and software issues, assisting end-users, and maintaining accurate documentation of technical problems and resolutions

Principal Accountabilities

• Help with troubleshooting hardware and software
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Ability to diagnose and resolve basic technical issues

Additional Responsibilities

• Ability to diagnose and resolve a variety of technical issues
• Network support and CCTV

Key Competencies

• Understanding of IT hardware, software, and networking concepts.
• Problem-solving and analytical skills.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with ticketing systems and documentation tools.
• Good interpersonal and customer service skills.

Pre Requisites

• A bachelor's degree
• Training and specialised certifications in device repair, maintenance or installation are also helpful.
• Fresher with internship experience

Job Type: Full-time

Pay: From ₹10.00 per month

Application Question(s):

• Do you have hands-on experience with networking tasks such as configuring routers, switches, and troubleshooting network issues?

Application Deadline: 20/08/2025