Magnum Technology Center FZE

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1 Job openings at Magnum Technology Center FZE

IT Assistant

Chennai G.P.O, Chennai, Tamil Nadu

0 years

None Not disclosed

Remote

Full Time

Job Purpose The IT Assistant is responsible for providing technical support and ensuring the seamless functioning of IT systems within the organization. This role involves troubleshooting hardware and software issues, assisting end-users, and maintaining accurate documentation of technical problems and resolutions Principal Accountabilities Help with troubleshooting hardware and software Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Ability to diagnose and resolve basic technical issues Additional Responsibilities Ability to diagnose and resolve a variety of technical issues Network support and CCTV Key Competencies Understanding of IT hardware, software, and networking concepts. Problem-solving and analytical skills. Ability to communicate technical information clearly to non-technical users. Familiarity with ticketing systems and documentation tools. Good interpersonal and customer service skills. Pre Requisites A bachelor's degree Training and specialised certifications in device repair, maintenance or installation are also helpful. Fresher with internship experience Job Type: Full-time Pay: From ₹10.00 per month Application Question(s): Do you have hands-on experience with networking tasks such as configuring routers, switches, and troubleshooting network issues? Application Deadline: 20/08/2025