IT Asset Coordinator - Female

Job Title:

Department:

Reports To:

Location:

Job Type:

Job Summary:

The IT Asset Coordinator is responsible for the lifecycle management of all IT hardware and software assets within the organization. This includes procurement, inventory tracking, deployment, maintenance, and disposal of IT assets. The role ensures accuracy in asset records, compliance with licensing agreements, and supports audits and reporting activities.

Key Responsibilities:

• Prepare daily attendance for all site and mail to corporate office.
• Prepare DCR (Daily Call Report) for all site and mail to corporate office.
• Engineer shift roster has to make based on call / project requirement and engineer training.
• Assign floor to engineers.
• Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
• Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
• Provide technical support to engineers.
• Daily Repeat call reports to be prepare.
• Daily more than one hour call report to be prepared.
• Project planning and follow up until complete.
• Prepare monthly-consolidated report.
• Prepare monthly review meeting PPT.
• Knowledge, Skills and Abilities Required.
• Users entry & Exit Process.
• MS Office Knowledge (Word, Excel & PowerPoint).
• Responsible for Service Desk Call Flow Management.
• People management.
• Responsible for Asset Management
• Responsible for Service Desk Call Flow Management.
• Must have good communication in English, Tamil & optional Hindi
• Prepare MIS Reports.
• New deliverables may be added based on client requirement.

Qualifications:

• Education:

  Bachelors degree in IT, Business Administration, or a related field (preferred).

• Experience:

  2-4 years in IT asset management or a similar role.
• Familiarity with IT Service Management (ITSM) and Asset Management tools (e.g., ServiceNow, Lansweeper).
  
• Understanding of hardware/software lifecycle and procurement processes.
  
• Strong attention to detail and organizational skills.
  
• Proficiency in Microsoft Excel and reporting tools.
  
• Excellent communication and coordination skills.