3 - 4 years
5 - 6 Lacs
Posted:6 days ago|
Platform:
Work from Office
Full Time
The IT Support Specialist is close to the customer (usually local to a certain location or region), an active listener with an open ear and a helpful hand for the customer s IT problems. This covers the first and second level support as well as the day-to-day operations of IT products, services or solutions. As first point of contact for BD customers, this role is a strong contributor to the image building for BD.
Overall Task:
Provides 1st/2nd level support for customer problems.
Recommends system modifications to reduce user problems.
Interacts with several units and teams to restore service and/or identify and correct core problems.
Simulates or recreates user problems to resolve operating difficulties.
Provides consulting along BD portfolio, on expert topics or in defined use cases.
BE/B.Tech
3-4 years
Robert Bosch Engineering and Business Solutions Private Limited
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